Customer experience specialist

Mission

From the first point of contact, our customer should have a feeling of being appreciated and taken care off.  That should be your passion which translates into a customer minded setup of your daily tasks and actions. 

Together with your multilingual colleagues you will make quotes, orders and everything that comes with it a professional way so you contribute to the success of our department more specifically your tasks are:

Job Description

• Inform potential and existing customers about our products and procedures.
• Order entry in SAP
• Follow up on open orders, stock, and MTO.
• Check SKU/MTO availability.
• Follow up quotations by actively calling customers
• Support customers with technical questions.
• Calculate freight charges.
• Inform customers about actions and price changes.
• Handle any type of complaint in a proficient way
• Create and provide necessary documents (Certpro, customs, COO, etc.).
• Conduct mitigating controls.
• Determine shipment method and price.
• Train and support colleagues.
• Collaborate on improvement projects.
• Work closely with the regional sales manager to pamper customer

Skills & Qualifications

Experience:

• Minimum 5 years in a customer service department and export regulations.
• Accustomed with SAP modules S&D, MM.
• Experience in a corporate environment.
• Commercial skills for following up on quotes and projects.
• Working in a multicultural environment.

Technical Skills:

• Lean processes
• Knowledge of products and spare parts
• Sales & Operations Planning
• ERP
• Technical knowledge of products or willingness to learn

Education:

• Professional bachelor or equal through experience

Languages (one of the first four should be native), not mandatory to speak all:

• German (is a pro)
• English (fluent)
• Dutch (fluent)
• French (fluent)
• Any other language is an asset

Competencies:

• Results Orientation
• Customer focus
• Integrity / ethics
• Planning
• Structured and clear in the communication
• Work independently, but still being a team player
• Analytically skilled
• Cooperative
• Attention to details, but still having the ability to see the big picture

More information

Local candidates only